At MySeedaUStore, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy. Please review the following guidelines to ensure a smooth process.

1. Return Eligibility

You may request a return if:

• The item is unused, in its original condition, and in the original packaging.
• The return request is made within 30 days of receiving your order.
• You have proof of purchase (order confirmation or receipt).

Unfortunately, we cannot accept returns for:

• Used, washed, or damaged items.
• Items without original packaging.
• Final sale or clearance items.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our customer support at [email protected] with your order number and reason for return.
2. We will provide you with return instructions, including the return shipping address.
3. Pack the item securely and ship it back using a trackable shipping method.
4. Once we receive and inspect the returned item, we will process your refund or exchange.

3. Refund Process

• Refunds will be issued to the original payment method within 5-10 business days after we receive your return.
• Shipping fees are non-refundable, unless the return is due to a defect or an error on our part.
• If your refund is delayed, please check with your bank or payment provider.

4. Exchanges

We offer exchanges for defective or incorrect items. If you need an exchange, please contact us at [email protected], and we will arrange a replacement.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery by emailing [email protected] with:

• Your order number.
• Clear photos of the damaged or incorrect item.

We will resolve the issue as quickly as possible by offering a replacement or refund.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
• We recommend using a trackable shipping service, as we are not responsible for lost returns.

7. Contact Us

For any questions or concerns about returns and refunds, please reach out to us:

📧 Email: [email protected]
📍 Website: www.myseedaustore.com

Thank you for shopping with MySeedaUStore. Your satisfaction is our priority!